Your security of supply is our top priority


Dear customers,

The coronavirus (Covid-19) is presenting us all with great challenges. The health of our staff and customers is of paramount importance to us, as is ensuring your security of supply. For this reason, some time ago we took extensive organisational measures to make sure that we will continue to be there for you as usual during this challenging time.


Internal measures

To protect our staff and ensure smooth business operations, we have introduced internal measures such as team splitting, strict spatial separation of teams and rigorous hygiene standards. The majority of our employees currently work from their home office.


Ordered today, delivered tomorrow

Order online today via our ToolShop. The shop is at your disposal around the clock. All items ordered and in stock until 17:30 will be delivered the same day.


We are here for you

In-house staff / Head office

Our in-house staff and our head office will be available as usual from 07:30 to 12:00 and from 13:00 to 17:00. You can call us on +41 (0) 44 736 63 63 or email us at info@brw.ch.

Field service

You can reach your personal contact persons and account managers (i.e. field service staff and professional specialists) by telephone or email as normal. Customer visits will only be made upon request and in consultation with you in order to protect both you and us.


ToolStore

Our „ToolStore“ is reopened since Monday, 11th May 2020, subject to the following restrictions:

  • Consulting and/or fi tting only by prior appointment by phone.
  • Sale without advance booking: only the existing goods in stock in the shop.
  • Collection of pre-ordered goods: at the earliest three hours after ordering – under consideration of the opening hours.
  • There are no waiting times for orders via our ToolShop (www.brw.ch): Ordered today, delivered tomorrow.

The ToolStore is open as usual from 07:30 – 12:00 and from 13:00 – 17:00. You can reach us by phone +41 44 736 63 63 or by email info@brw.ch.


Deliverability

In order to guarantee your supply security, we have filled our warehouse, identified possible supply bottlenecks at an early stage and reacted with foresight. We are in close contact with our suppliers and do our utmost to be able to supply you in the usual way, so that your business can remain operational.

 

Please contact us if you have any questions - +41 44 736 63 63 / info@brw.ch

We wish you the very best of health and would like to thank you for your understanding and loyalty during these unprecedented times.

Brütsch/Rüegger Tools